Getting Information

• read maps
• obtain flight information from dispatcher

Documenting/Recording Information

Evaluating Information to Determine Compliance with Standards

Handling and Moving Objects

Monitor Processes, Materials, or Surroundings

• observe loading of freight to ensure crew compliance with procedures

Processing Information

• compile numerical or statistical data
• calculate monetary exchange
• verify ticket or pass

Performing General Physical Activities

• load/unload passenger luggage or cargo

Performing for or Working Directly with the Public

• collect payment
• provide customer service
• answer customer or public inquiries

Identifying Objects, Actions, and Events

Communicating with Supervisors, Peers, or Subordinates

Communicating with Persons Outside Organization