Selling or Influencing Others

• conduct sales presentations
• sell products or services
• sell merchandise
• solicit orders from established or new customers

Communicating with Persons Outside Organization

• communicate visually or verbally
• request customer order

Getting Information

• obtain information from individuals

Establishing and Maintaining Interpersonal Relationships

Performing for or Working Directly with the Public

• demonstrate goods or services
• provide customer service
• confer with customer to review terms of credit or payment plan
• answer customer or public inquiries

Organizing, Planning, and Prioritizing Work

Documenting/Recording Information

Communicating with Supervisors, Peers, or Subordinates

Estimating the Quantifiable Characteristics of Products, Events, or Information

• estimate delivery dates
• estimate costs or price arrangements

Identifying Objects, Actions, and Events

• stock or organize goods

Interpreting the Meaning of Information for Others

• explain products to customer representatives

Updating and Using Relevant Knowledge

• use interpersonal communication techniques
• use merchandising techniques
• use product knowledge to market goods
• use knowledge of sales contracts
• use inventory control procedures
• use sales techniques
• use knowledge of written communication in sales work
• use telephone communication techniques

Developing Objectives and Strategies

• write business project or bid proposals

Provide Consultation and Advice to Others

• advise clients or customers
• advise retail dealers in use of sales promotion techniques

Resolving Conflicts and Negotiating with Others

• resolve customer or public complaints

Performing Administrative Activities

• maintain records, reports, or files
• prepare reports

Analyzing Data or Information

• analyze sales activities or trends

Thinking Creatively

• arrange merchandise display

Judging the Qualities of Things, Services, or People

• evaluate advertising promotions

Making Decisions and Solving Problems

• identify best product for customer's needs

Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment

Training and Teaching Others

• instruct customers in product installation, use, or repair

Monitor Processes, Materials, or Surroundings

Evaluating Information to Determine Compliance with Standards

Processing Information

• investigate customer complaints
• prepare list of prospective customers

Monitoring and Controlling Resources

Interacting With Computers

• use computers to enter, access or retrieve data

Scheduling Work and Activities

• arrange delivery schedules